Course List

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HIPAA and Legal Guidelines

This course describes HIPAA and provides key information on complying with privacy standards in the dispensary. It also reviews the difference between standards and laws and how different standards impact Dispensers.

People and Productivity

This course provides information on working with others in the dispensary. It details how to interact with colleagues, manage time effectively, and communicate with others.

Insurance and HIPAA

This course reviews how to work with managed care and insurance when dispensing optical products to patients. It provides key examples of how insurance impacts the cost of items sold in the dispensary.

Lab and Ordering Process

This course provides an overview of the lab and ordering process. It describes how a lens order is received in the lab and how the lens travels through each step in the lab process.

Dispensary Business Basics

This course reviews best practices for pricing, selling, and merchandising products in the dispensary. It also reviews key business metrics for success within the dispensary.

Introduction to Prism

This course provides introductory information on prism and how prism is used to correct patient’s vision.

Using a Lensometer

This course provides introductory information on how to use a lensometer to measure the power of a lens. It reviews the different parts of a lensometer and key steps for using this instrument with patients.

Formulas and Mathematical Calculations

This course describes different mathematical formulas and equations that dispensers may need to know. An example of some of these formulas includes: Prentice Rules, Spectacle Magnification, and Focal Length.

Ocular Anatomy

This course discusses the different parts of the eye and how they contribute to a patient’s vision. It also reviews different muscles in the eye and how light is experienced by the eye.

Needs Based Solutions

This course reviews the process for dispensing optical products based on patients’ needs. It discusses how to assess and determine each patient’s needs and how to select the appropriate optical product to meet this need.

Tools and Adjustments

This course describes various adjustment techniques used to adjust and mount frames and lenses. It also provides brief descriptions of various tools used in the dispensary.

Tools and Adjustments

This course describes various adjustment techniques used to adjust and mount frames and lenses. It also provides brief descriptions of various tools used in the dispensary.

Measuring Pupillary Distance

This course describes how to measure pupillary distance using a pupilometer and pupillary distance ruler. It describes the different parts of a pupilometer and provides key tips for using this instrument with patients.

Patients and Conditions

This course provides helpful information on how to interact with patients in the dispensary. It also provides an overview of the ophthalmic industry.

New Dispenser Quick Start Primer

This course provides an overview of the purpose and features of the New Dispenser Quick Start Program. It also reviews an overview of the process for interacting with patients in the dispensary.

Lens Types

This course reviews different types of lens designs and how each lens design benefits the patient.

Frame Fitting and Lens Selection

This course describes key techniques for fitting patients in their frames. It also reviews steps for selecting the appropriate frame and lens to meet a patient’s needs.

Anti-Reflective Treatments

This course provides introductory information on anti-reflective treatments and describes how these treatments benefit patients.

Lens Materials

This course reviews various lens materials, how each material benefits the patient, and key factors for dispensing these materials.

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Tough Conversations

This course provides key steps for having a touch conversation with a colleague or patient. It provides different examples of tough conversations and techniques for navigating these conversations.

Team Environment

This course explains the importance of collaborating with employees in the dispensary. It also provides information on how to learn about and best utilize the skills of your dispensary team.

Goal Setting

This course lists the advantages of setting goals and introduces and describes the concept of SMART goal setting.

Mentoring Employees

This course explains the concept of mentoring employees in the dispensary and describes the roles and responsibilities of a mentor and mentoree.

Marketing Strategies

This course provides a definition of marketing and describes common marketing practices in the dispensary. It also reviews the concept of merchandising and how this can be done to sell products more effectively

Ethics and Employee Conduct

This course describes the concept of ethics and reviews ethical practices in the dispensary. It provides several examples of ethical and non-ethical behavior and applies these concepts to the dispensary.

Effective Time Management

This course describes techniques for effective time management. It also provides information on how to create ‘to-do’ lists, allocate time appropriately, and manage interruptions.

Diversity in the Dispensary

This course introduces the concept of diversity and describes how an understanding of diversity contributes to a better work environment in a dispensary. It also provides information on different challenges associated with diversity and how to overcome these challenges.

Inventory Management

This course describes best practices for managing inventory in the dispensary. It describes key techniques for effectively managing frame inventory and how to interact with patients when a product is out of stock.

Conflict Resolution

This course provides information on how to identify conflict and key steps for resolving conflict in the dispensary.

Effective Communication Skills

This course describes different types of communication and how to use an understanding of these communication types while interacting with colleagues and patients in the dispensary

Building Long Term Patient Relationships

This course describes why loyal patients are important to the dispensary and how Dispensers can contribute to patient retention and satisfaction. This course also identifies the qualities of potential long term patients.

Business Management Placement Assessment

This is the pre-assessment designed to gauge current knowledge level within the Business Management topic area and produce a recommended individualized list of Business Management courses to take.

The Apollo Program Primer

This course provides an overview of the Apollo dispenser program, with descriptions of course registration and assessment process.

Understanding Vertical Imbalance

This course describes vertical imbalance, how the patient experiences it, and how a Dispenser can computer and calculate the amount of imbalance in a lens.

Understanding Lens Power and Prismatic Effect

This course provides information on how to identify lens power in different types of lenses. It also provides a detailed description of how to use Prentice Rule in measuring the power of a lens.

Balancing Prescribed Prism

This course explains the difference between prescribed prism and induced prism and the purpose of balancing prism. It also provides the rules for cancelling, compounding, and balancing prism.

Vertex Compensation

This course explains the concept of vertex compensation and how to consider this factor when fitting a patient’s eye wear.

Focal Length of a Spectacle Lens

This course defines focal length and explains the relationship between focal length and dioptric power. This course also provides different examples of how to calculate focal length.

Toric Transposition

This course defines the concept of Toric Transposition and how to use a lens clock to get the basic power readings of each lens surface.

Ocular Disease Basics and Relationship to Anatomy

This course gives a detailed description of various ocular diseases, the symptoms of these diseases, and how these diseases are treated. It also provides key instructions for and a Dispenser’s responsibility in identifying and discussing these diseases with patients.

Advanced Ocular Anatomy

This course provides detailed information about the anatomy of the eye and how this understanding should be appropriately used when working with patients. It also gives an overview of various ocular diseases.

Ocular Anatomy

This course discusses the different parts of the eye and how they contribute to a patient’s vision. It also reviews different muscles in the eye and how light is experienced by the eye.

Optical Principles of Contact Lenses

This course provides an overview of different types of contact lenses and describes how different types of contact lenses benefit the patient.

Magnification and Spectacle Lenses

This course explains how unbalanced magnification in lenses can create vision problems. It also identifies key elements of magnification and how to use a knowledge of these elements to balance magnification in a lens.

Understanding Prism in a Prescription

This course gives detailed information on how to read prism in a prescription and identify different types of prism. It also provides information on how to use a lensometer to identify the amount and base direction of prism in a lens

Optical Medical Placement Assessment

This is the pre-assessment designed to gauge current knowledge level within the Optical-Medical topic area and produce a recommended individualized list of Optical Medical courses to take.

Managed Heathcare

This course details best practices for working with a patient’s insurance when dispensing optical products. It provides examples of different types of insurance coverage and how to propose eye wear solutions to the patient using their insurance.

Lab Processing Time and Product Delivery

This course describes the processing time for each step in the lab and ordering process. It also reviews different causes of delay in the lab and ordering process and how the Dispenser reduce these delays.

Ordering Process

This course provides information on manual and computer-based order submission. It gives key information for how to transpose a patient’s prescription and submit a lens order.

Lab Process

This course describes each step of the process for developing different types of lenses. It provides a detailed process starting with order placement and ending with the delivery of the finished lens to the patient.

Advanced Needs Based Solutions

This course provides a detailed review of the Needs Based Solutions approach. It provides numerous scenarios that depict how this approach is applied in different patient situations.

Needs Based Solutions

This course provides an introduction to the Needs Based Solutions approach. It describes techniques for dispensing optical products to patients based on their unique needs.

Frame Shapes, RX and Lifestyle

This course describes how to use information about the patients prescription, lifestyle, and facial shape to make an appropriate frame recommendation.

Frame Fitting Concepts

This course reviews basic concepts for fitting and adjusting a patient’s frames.

Frame Styles and Materials

This course describes different types of frame designs and materials. It provides detailed recommendations on how to dispense different designs and materials to patients.

Evaluating Current Eye Wear Performance

This course explains how Dispensers can evaluate a patient’s current eyewear performance and make recommendations based on their current eye wear.

Dispensing to Children

This course describes key considerations for dispensing optical products to children. It reviews important facts about certain products best suited for children, various measurement techniques when working with children, and how to work with the parents of younger patients

ANSI Standards

This course describes ANSI standards and how these standards are applied to polycarbonate lens materials. It reviews important considerations for reviewing these standards when making a recommendation to the patient.

Patient Service and Selling Placement Assessment

This is the pre-assessment designed to gauge current knowledge level within the Patient Service and Selling topic area and produce a recommended individualized list of Patient Service and Selling courses to take.

Xperio Polarized Lenses

This course describes Essilor’s polarized lens brand, Xperio. It describes how Xperio lenses benefit patients through: increasing their safety while driving and enhancing contrast and clarity outdoors

Visual Fatigue Solution Lenses

This course describes visual fatigue syndrome and how Essilor’s Visual Fatigue Solution lenses can be used to correct these symptoms in patients. Specifically, this course focuses on Essilor Anti-Fatigue lenses and Essilor Computer lenses.

Varilux

This course describes the different products within the Varilux brand and how each of these products can be dispensed to patients based on their specific visual need

Value AR Brands

This course reviews Essilor’s Value AR brands, SharpView and House AR ez. It describes how Value AR lenses compare to premium AR lenses and how to dispense Value AR lenses to patients.

Transitions

This course describes Transitions lenses and describes how these lenses provide patients with visual comfort and protection both indoors and outdoors.

Lens Material Brands

This course describes Essilor’s Airwear and Thin&Lite lens material brands and different factors for dispensing these materials to patients.

DEFINITY

This course describes DEFINITY lenses and provides information on technical aspects of these lenses, how to identify patient characteristics for these lenses, and how to dispense these lenses to patients.

Crizal Family of Lenses

This course reviews all of the products included in the Crizal Family of Lenses. It provides key information on how these anti-reflective lenses benefit patients and offer unmatched durability and cleanability.

Photochromic Lenses

This course explains the concept of photochromism and describes the technology used in photochromic lenses. It also describes different features and benefits of photochromic lenses.

Anti-Reflective Treatments

This course provides introductory information on anti-reflective treatments and describes how these treatments benefit patients.

Progressive Addition Lenses

This course explains Progressive Addition Lenses and how these lenses are used to benefit patients. It also describes the different features of various progressive lens designs.

Lens Products: Computer Lenses

This course reviews the features and benefits of computer lenses and how to dispense these lenses to patients.

Lens Products: Polarized Lenses

This course describes the concept of polarized light and how polarized lenses are used to benefit patients.

Lens Materials

This course reviews various lens materials, how each material benefits the patient, and key factors for dispensing these materials.

Products Placement Assessment

This is the pre-assessment designed to gauge current knowledge level within the Products topic area and produce a recommended individualized list of Products courses to take.

Using a Lensometer 3

This course provides information on how to use a lensometer to identify Single Vision Spherical and Single Vision Cylindrical lenses, add powers for Flat Top Multifocals, and power in Progressive Addition lenses.

Using a Lensometer 2

This course provides information on how to use a lensometer to measure sphere power, cylinder power, and prism in a lens.

Lensometry

This course explains the purpose of a lensometer, identifies key parts of this instrument, and describes how to use a lensometer to verify a prescription.

Tools & Adjustments – Troubleshooting Tips

This course describes different adjustment scenarios and provides key tips for troubleshooting and making certain adjustments.

Tools & Adjustments

This course describes various adjustment techniques used to adjust and mount frames and lenses. It also provides brief descriptions of various tools used in the dispensary.

Visual Acuity

This course defines different factors that effect and how to measure visual acuity. It also provides information on differentiating between visual acuity and contrast sensitivity.

Remarking Progressive Lenses

This course describes key steps for re-marking progressive lenses. It provides a step-by-step description of how to locate, identify, and mark progressive lenses.

Digital Surfacing

This course explains the digital surfacing process and how digital surfacing is used to develop premium progressive lenses.

Technical Placement Assessment

This is the pre-assessment designed to gauge current knowledge level within the Technical topic area and produce a recommended individualized list of Technical courses to take.

Sagittal Formula

This course defines sagittal value and how to consider different elements of sagittal value when dispensing lenses to a patient. This course will also describe how to compute the finished thickness of a patient’s lenses.

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Managing Insurance

This course will help eyecare practice staff to have the knowledge to file insurance claims, process reimbursements, and present to patients payment options.

Records and Reporting

This course covers how to approach patient record management to ensure your practice is effectively managing records and reporting.

Patient Service

This course describes why loyal patients are important to the dispensary and how Dispensers can contribute to patient retention and satisfaction. This course also identifies the qualities of potential long term patients.

Managing Patient Appointments

This course describes the best approaches to effectively manage patient appointments to include reminders, scheduling, managing no-shows, and processes for future appointments.

Goal Setting and Action Planning

This course lists the advantages of setting goals, describes the concept of SMART goal setting, and demonstrates how these goal setting skills can be put into use in the eyecare practice.

Managing Professional Relationships

Telephone Etiquette

This course provides eyecare practice staff with techniques for professional, courteous, and confident interactions with patients on the telephone.

Role of the Front Desk Professional

This course will cover the work functions, role expectations, and position requirements for an Eyecare Practice Front Desk Professional.

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Visioffice Core Dispensary – APT

This course describes the basics of how to use your Visioffice to improve patient care, increase customer satisfaction, and improve lens solutions.

Optifog Technology Training for Dispensers – APT

This course describes the benefits of Optifog as a long lasting fog free vision solution. Strategies that dispensers can use with patient interactions are covered to help them explain the benefits of Optifog and fog free vision.

Varilux S Series Dispensing Strategies – APT

This course describes the benefits and cutting edge technology behind the Varilux S Series Lens. Talking points for patient conversations are covered for the Varilux S Design, S Fit and S 4D lenses. 1 hour ABOC CE credit.

Varilux DRx Training – APT

This course describes the technical benefits of Varilux progressive digital design lenses. 1 hour ABOC CE credit.

Crizal APT Core Dispensary Training – APT

Learn the latest technology in how CrizalUV protects eyeglass wearers from harmful front-side and back-side lens UV rays and reflections.

DEFINITY: The Ground View Advantage – APT

Learn the latest technology in how the DEFINITY Lenses give you a distinct ground view advantage not found in other progressives. 1 hour ABOC CE credit.

Digital Dispenser Training – APT

This course describes the various types of digital design lenses and how to discuss the benefits with patients in eyecare practices.

Xperio Polarized Lenses

This course describes Essilor’s polarized lens brand, Xperio. It describes how Xperio lenses benefit patients through: increasing their safety while driving and enhancing contrast and clarity outdoors

Visual Fatigue Solution Lenses

This course describes visual fatigue syndrome and how Essilor’s Visual Fatigue Solution lenses can be used to correct these symptoms in patients. Specifically, this course focuses on Essilor Anti-Fatigue lenses and Essilor Computer lenses.

Varilux

This course describes the different products within the Varilux brand and how each of these products can be dispensed to patients based on their specific visual need

Value AR Brands

This course reviews Essilor’s Value AR brands, SharpView and House AR ez. It describes how Value AR lenses compare to premium AR lenses and how to dispense Value AR lenses to patients.

Transitions

This course describes Transitions lenses and describes how these lenses provide patients with visual comfort and protection both indoors and outdoors.

Lens Material Brands

This course describes Essilor’s Airwear and Thin&Lite lens material brands and different factors for dispensing these materials to patients.

DEFINITY

This course describes DEFINITY lenses and provides information on technical aspects of these lenses, how to identify patient characteristics for these lenses, and how to dispense these lenses to patients.

Crizal Family of Lenses

This course reviews all of the products included in the Crizal Family of Lenses. It provides key information on how these anti-reflective lenses benefit patients and offer unmatched durability and cleanability.

Photochromic Lenses

This course explains the concept of photochromism and describes the technology used in photochromic lenses. It also describes different features and benefits of photochromic lenses.

Anti-Reflective Treatments

This course provides introductory information on anti-reflective treatments and describes how these treatments benefit patients.

Progressive Addition Lenses

This course explains Progressive Addition Lenses and how these lenses are used to benefit patients. It also describes the different features of various progressive lens designs.

Lens Products: Computer Lenses

This course reviews the features and benefits of computer lenses and how to dispense these lenses to patients.

Lens Products: Polarized Lenses

This course describes the concept of polarized light and how polarized lenses are used to benefit patients.

Lens Materials

This course reviews various lens materials, how each material benefits the patient, and key factors for dispensing these materials.

Doctor Driven Dispensing

This course describes how an O.D. and EyeCare Practice staff can adapt a better lens recommendation system to include the doctor being involved in improving capture rates in the dispensary.